These Terms & Conditions ("Terms") are a legally binding agreement between you and CRMMARKETING AI LLC, a California limited liability company doing business as CRMMarketing.ai ("CRMMarketing.ai," "we," "our," or "us"). By accessing or using the CRMMarketing.ai website, platform, or related services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree, do not use the Services.
CRMMarketing.ai provides a CRM and marketing automation platform designed for home-service contractors. Features may include, without limitation:
We may modify, add, or discontinue features at any time with reasonable notice. Founding Member pricing and Loyalty Rate Ladder guarantees (Section 6) remain in effect regardless of feature changes.
You must be at least 18 years old and have the legal authority to enter into a binding contract to use the Services. By creating an account you agree to:
You agree to use the Services only for lawful business purposes. You must not:
Violations may result in immediate suspension or termination of your account without refund, and may be reported to relevant authorities.
CRMMarketing.ai operates a text-messaging program (the "SMS Program") to deliver service-related, transactional, and optional marketing communications. By providing your mobile number and consenting to receive text messages, you agree to the following terms.
The SMS Program delivers messages about your account, appointments, Strategy Calls, Launch Calls, system alerts, support responses, billing, security notifications, and — only if separately opted in — promotional and marketing content.
You consent to receive SMS messages from CRMMarketing.ai when you:
Consent to receive SMS is not a condition of purchase.
Message frequency varies based on your account activity and the message categories you've opted into. Typical users receive fewer than 10 messages per month.
Message and data rates may apply. CRMMarketing.ai does not charge for messages sent through this program, but your wireless carrier may apply standard messaging and data rates. Contact your carrier for plan details.
Reply HELP to any message for support. You can also contact us at:
Reply STOP to any message to unsubscribe from the SMS Program at any time. You will receive a confirmation SMS. After opting out, you will no longer receive marketing or promotional messages; you may continue to receive essential transactional messages required to service your account (for example, billing or security alerts).
Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, US Cellular, and Virgin Mobile. Carriers are not liable for delayed or undelivered messages. Message delivery may be affected by carrier coverage, device settings, or other factors beyond our control.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
This no-sharing commitment is absolute and applies to all categories of mobile and SMS data we collect, process, or store. See our Privacy Policy for full details.
Access to the Services requires a paid subscription. By subscribing you agree to:
The first 100 Founding Members lock in a starting rate of $297 per month. Under our Loyalty Rate Ladder, this rate automatically decreases over time for continuous active subscribers:
Founding Members who maintain a continuous active subscription will never pay more than their original starting rate, regardless of future pricing changes for new customers.
Refer 3 customers who sign up and maintain active accounts for at least 30 days: your rate advances immediately to the Year 2 rate ($247/mo). Refer 6 such customers: your rate advances immediately to the Year 3 floor rate ($197/mo). Rates never fall below the $197/mo floor.
We reserve the right to change pricing for new customers or new plans at any time. We will provide at least 30 days' notice before any change that would affect an existing subscriber's rate, and Founding Member lock-in rates remain unchanged for as long as the subscription is continuous.
Failed or late payments may result in suspension of service. Accounts with unpaid balances more than 30 days past due may be terminated.
Cancellation: You may cancel your subscription at any time through your account settings or by emailing info@crmmarketing.ai. Cancellation takes effect at the end of the current billing period; no partial-month refunds are issued except as noted below.
30-Day Money-Back Guarantee: If you are not satisfied with the Services within the first 30 days of your system going live (not signup date), email info@crmmarketing.ai and we will issue a full refund. This guarantee applies only to your first 30 days of active service.
Termination by us: We may suspend or terminate your account for violation of these Terms, for non-payment, or for any activity that poses legal or security risks. In cases of material breach, termination may be immediate and without refund.
After termination: Your access to the Services ceases. We will retain your data for at least 30 days after termination to allow data export, after which data may be deleted per our Privacy Policy.
The Services — including all software, designs, text, graphics, logos, and proprietary content created by CRMMarketing.ai — are and remain the exclusive property of CRMMARKETING AI LLC and are protected by copyright, trademark, and other applicable laws. You receive a limited, non-exclusive, non-transferable, revocable license to use the Services for your business purposes only, for the duration of your active subscription.
You retain ownership of all content, contact data, and business data you upload to or create within the Services ("Customer Data"). By uploading Customer Data, you grant us a limited license to host, process, transmit, and display the Customer Data solely as required to provide the Services.
The Services may integrate with or rely on third-party services (for example, Google, Meta, payment processors, SMS carrier partners, email providers, calendar platforms). We are not responsible for the availability, accuracy, content, or practices of third-party services. Your use of any third-party service is subject to that service's own terms and privacy policies.
The Services are provided "as is" and "as available," without warranties of any kind, express or implied. We do not warrant that the Services will be uninterrupted, error-free, completely secure, or that results will meet your expectations. To the fullest extent permitted by law, we disclaim all warranties including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage.
To the maximum extent permitted by law, CRMMARKETING AI LLC and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost data, business interruption, or loss of goodwill — arising out of or related to these Terms or your use of the Services, even if advised of the possibility.
Our aggregate liability to you for any claim arising out of or related to these Terms or the Services shall not exceed the total fees you paid to us in the 12 months preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless CRMMARKETING AI LLC and its officers, employees, and affiliates from any claims, losses, damages, liabilities, or expenses (including reasonable attorneys' fees) arising from (a) your use or misuse of the Services, (b) your violation of these Terms, (c) your violation of applicable law (including A2P 10DLC, TCPA, or CAN-SPAM rules), or (d) your violation of any third-party right.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising from or related to these Terms or the Services shall be resolved through binding arbitration administered by JAMS under its Streamlined Arbitration Rules, conducted in Sacramento County, California — except that either party may seek injunctive relief in court to protect intellectual property or confidential information.
Class action waiver: You and CRMMarketing.ai agree that any dispute will be resolved on an individual basis and not on a class, collective, or representative basis.
We may update these Terms from time to time. Material changes will be announced by updating the "Last updated" date at the top of this page and, where appropriate, by email or in-platform notification. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
Entire agreement: These Terms, together with our Privacy Policy and any separately executed agreements, constitute the entire agreement between you and CRMMarketing.ai.
Severability: If any provision is held unenforceable, the remaining provisions remain in full effect.
No waiver: Our failure to enforce any right or provision is not a waiver of that right or provision.
Assignment: You may not assign these Terms without our written consent. We may assign these Terms without restriction.
Questions about these Terms? Reach out and we'll respond within 2 business days.