Terms & Conditions

1. Acceptance of Terms

By accessing or using CRMMarketing.ai (the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Platform. These Terms apply to all users, including administrators, sub-account users, and clients.

2. Description of Service

CRMMarketing.ai provides an AI-powered CRM and marketing automation platform including, but not limited to:

• Lead management and AI lead scoring
• Campaign creation and automation
• Pipeline management and analytics
• Email, SMS, and multi-channel marketing tools
• Calendar and appointment scheduling
• Website and funnel building tools
• Integrations with third-party services

We reserve the right to modify, suspend, or discontinue any part of the Platform at any time with reasonable notice.

3. Account Registration

To access the Platform you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Keep your password secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old and have the legal authority to enter into these Terms to create an account.

4. Acceptable Use

You agree to use the Platform only for lawful purposes. You must not:

• Send spam, unsolicited messages, or violate CAN-SPAM, TCPA, or other anti-spam laws
• Transmit any harmful, offensive, or illegal content
• Attempt to gain unauthorized access to any part of the Platform
• Interfere with or disrupt the integrity or performance of the Platform
• Collect or harvest user data without consent
• Use the Platform to infringe any intellectual property rights
• Resell or sublicense access to the Platform without authorization

Violation of these rules may result in immediate account termination without refund.

5. Payment and Billing

Access to the Platform requires a paid subscription. By subscribing you agree to:

• Pay all fees associated with your chosen plan on the billing schedule
• Provide valid payment information and keep it current
• Authorize us to charge your payment method for all fees

All fees are non-refundable except as expressly stated in our refund policy. We reserve the right to change pricing with 30 days notice. Failure to pay may result in suspension or termination of your account.

6. Cancellation and Termination

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. We reserve the right to terminate accounts for violation of these Terms, non-payment, or any reason we deem appropriate with reasonable notice.

Upon termination, your right to use the Platform ceases immediately. We may retain your data for a reasonable period to allow data export, after which it will be deleted in accordance with our Privacy Policy.

7. Intellectual Property

The Platform, including all software, designs, text, graphics, and content created by CRMMarketing.ai, is our exclusive property protected by copyright, trademark, and other laws. You are granted a limited, non-exclusive, non-transferable license to use the Platform for your business purposes.

You retain ownership of all data and content you upload to the Platform. By uploading content, you grant us a limited license to use it solely to provide the services.

8. Third-Party Integrations

The Platform may integrate with third-party services. We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party integrations is subject to their respective terms and privacy policies.

9. Limitation of Liability

Our total liability to you for any claims arising from these Terms or your use of the Platform shall not exceed the total amount paid by you to us in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or completely secure. We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnification

You agree to indemnify, defend, and hold harmless CRMMarketing.ai and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, or your violation of any third-party rights.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except where prohibited by law.

13. Changes to Terms

We reserve the right to update these Terms at any time. We will notify you of material changes by email or by posting a notice on the Platform. Continued use of the Platform after changes constitutes your acceptance of the updated Terms.