Privacy Policy

1. Introduction

This Privacy Policy describes how CRMMARKETING AI LLC, a California limited liability company doing business as CRMMarketing.ai ("CRMMarketing.ai," "we," "our," or "us"), collects, uses, discloses, and protects information when you use our website, platform, or related services (collectively, the "Services").

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, business name, email address, password, and account credentials
• Contact information: mobile phone number (for SMS communications, see Section 4), business phone, and mailing address
• Business information: company name, website URL, Google Business Profile, industry, services, and service area
• Payment information: billing details processed securely through third-party payment processors (we do not store full payment card numbers)
• Contact and lead data: any contact, lead, or customer records you create or import within the Services
• Communications: support requests, feedback, and any messages you send us

We also automatically collect certain information when you use the Services, including log data, IP address, device and browser information, referring URLs, pages visited, and usage analytics.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services
• Process transactions, send invoices, and handle billing
• Send administrative, transactional, and account-related communications (including SMS, email, and phone)
• Respond to your questions, support requests, and feedback
• Analyze usage patterns to improve features and user experience
• Detect, prevent, and address fraud, abuse, and security incidents
• Send optional marketing or product updates where you've consented
• Comply with legal obligations and enforce our Terms & Conditions

4. SMS & Text Messaging

When you provide your mobile phone number to CRMMarketing.ai — by signing up, booking a call, completing an intake form, or otherwise — you may receive text messages from us. The categories of SMS messages you may receive include:

• Appointment and Strategy Call confirmations and reminders
• Launch call reminders and onboarding notifications
• Account, billing, and security notifications
• Customer support responses
• Service updates and alerts relevant to your account
• Optional marketing communications (requires separate opt-in)

Message frequency

Message frequency varies based on your account activity and the message categories you've opted into. Typical users receive fewer than 10 SMS messages per month.

Costs

Message and data rates may apply. CRMMarketing.ai does not charge for SMS messages, but your wireless carrier may apply standard messaging and data rates.

How to opt out or get help

Reply STOP to any text message to opt out at any time. Reply HELP for assistance, or contact us at info@crmmarketing.ai or (916) 500-0877.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

• Service providers: trusted vendors that help us operate the Services — including payment processors, cloud hosting, SMS delivery partners, email providers, and analytics tools — under contractual confidentiality and data-protection obligations
• Legal requirements: when required by law, subpoena, court order, or other legal process, or to protect our rights, safety, or property
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business, in which case we will notify you before your information becomes subject to a different privacy policy
• With your explicit consent: for any purpose you've explicitly agreed to

As stated in Section 4, SMS opt-in data and consent are excluded from all sharing and are not disclosed to third parties under any circumstances.

6. Data Security

We use industry-standard security measures to protect your information, including SSL/TLS encryption in transit, encrypted storage, access controls, employee confidentiality agreements, and periodic security reviews. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active, as needed to provide the Services, and as required to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data at any time (see Section 8); certain records may be retained longer to meet legal, tax, or compliance requirements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent
• Opt out of SMS at any time by replying STOP
• Opt out of marketing email at any time via the unsubscribe link

California residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have additional rights including the right to know what categories of personal information we collect, the right to request deletion, and the right to opt out of any "sale" or "sharing" of personal information. We do not sell personal information.

To exercise any right, contact us at info@crmmarketing.ai.

9. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate the site, remember your preferences, understand how users interact with the Services, and deliver relevant content. You can control cookies through your browser settings. Disabling cookies may affect certain features.

10. Third-Party Services

The Services integrate with third-party platforms including but not limited to Google, Meta, payment processors, SMS carrier partners, and email service providers. These third-party services have their own privacy policies and practices, which we do not control. Please review those policies before connecting third-party services to your account.

11. Children's Privacy

The Services are intended for business users 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.

12. International Users

CRMMarketing.ai is based in the United States. If you access the Services from outside the US, you consent to the transfer and processing of your data in the United States, which may have data-protection laws different from those in your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be announced by updating the "Last updated" date at the top of this page and, where appropriate, by email or in-platform notification. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

14. Contact Us

Questions about this Privacy Policy or our data practices? Reach out and we'll respond within 2 business days.