Privacy Policy

1. Introduction

CRMMarketing.ai ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered CRM and marketing platform.

By accessing or using CRMMarketing.ai, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and account credentials when you register
• Business information such as company name, website, and industry
• Contact and lead data you import or create within the platform
• Payment and billing information processed securely through our payment providers
• Communications and support requests you send to us

We also automatically collect certain information when you use the platform, including log data, device information, IP address, browser type, and usage analytics.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the CRMMarketing.ai platform
• Process transactions and send billing-related communications
• Send administrative and account-related notifications
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve our platform features
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our platform, subject to strict confidentiality agreements
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

5. Data Security

We implement industry-standard security measures to protect your information, including SSL/TLS encryption, secure data storage, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at the information below.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain platform features.

9. Third-Party Integrations

Our platform integrates with third-party services such as Google, payment processors, and email providers. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the practices of third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.